Policies: Address Accuracy Responsibility / Summertime Chocolate Disclaimer

Customers are wholly responsible for the accuracy of the delivery address that is provided to us. We ship to the address you provide, and we cannot take responsibility for successful delivery if YOU do not provide the correct delivery address, including zip code and street address. It is imperative that you check and double check your shipping address before completing your order. Simply Australian will not accept responsibility for orders that are not delivered, or that are delivered late, due to address errors made by customers.

During summer, and in areas with hot conditions, the company cannot be held responsible for the melting of chocolate products while in transit. We pack as well as possible to prevent melting, but once a package leaves our premises, it is out of our control. We recommend faster shipping methods and the purchase of ice packs. Please call for details.